Frequently Asked Questions.
Please find below the most frequently asked questions. The answers provided can help you get a quicker response to your questions. In case none of those help you with your situation, please send us an e-mail at firstname.lastname@example.org and we will get back to you as soon as possible
I have not received my Cheat Sheet or Receipt. What shall I do?
After your purchase, we usually send your Cheat Sheet and Receipt PDFs within 5 minutes of your purchase. If you do not see an email from us, we recommend:
- Checking your Spam inbox first.
- Ask for the cheat sheet to be re-sent. You just need to type in below the email address you used for your purchase and we will send you your order again.
Thank you we've just resent your order. Please check your email.
There was an error: either the email you entered is invalid or we found no order associated to your email, please contact email@example.com for further assistance
Can you tell me more about your Money Back guarantee policy?
99% of the people who bought our DMV Written Test cheat sheet passed their test. If it does happen to you, we just ask you to send us an email at firstname.lastname@example.org from the email you used to purchase your Cheat Sheet. Just tell us that you failed the test and we will issue a refund right away. It is that easy.
I try to complete the order but it is not going through. What is happening?
Transactions can be denied for a variety of reasons from insufficient funds to CVV issues. Unfortunately Credit Card processing companies do not always communicate the reason. So here is what we suggest:
- Check one last time you have all the digits rights. Most mistakes here come from the CVV
- If it still fails, we recommend either trying an other card, Paypal or Venmo
Can you send the Cheat Sheet by mail?
We do not send our cheat sheets by mail at this point. With 30+ Color pages, the cost printing it and sending it over would be prohibitive. We really want to keep our cheat sheet prices as low as possible and help as many people as possible. We do recommend people download the cheat sheet and then print it at home.
I did receive your email but there is no cheat sheet or receipt. What shall I do?
This issue rarely happens but when it does it is usually an issue with Windows Mail. We recommend trying to access the email without going through Windows Mail. If this is not an option, send us an email at email@example.com and we will be happy to send it back to you as soon as possible.
I made the mistake of purchasing the wrong state or wrong license type. What shall I do?
Don't worry this happens. Send us an email at firstname.lastname@example.org and we will be happy to refund you and allow you to purchase the right one or directly send you the right one ifit falls under the same price category.
I did receive my Cheat Sheet but I cannot open it. What shall I do?
Here are the various solutions to view your cheat sheet:
- You can directly view it in your browser. If you do use Chrome, you can easily open the PDF directly in Chrome.
- You can also download it on your computer and like any pdf, you should have a default application that will most likely open it.